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Customer Liasion

INDUSTRY IMMERSION

Durban
Customer Liasion
Interior Design
Mid
Permanent
HERTEXCL02
Hertex
hertex.co.za
01/04/2025
  • National senior certificate
  • Driver’s license 
  • Languages; Fluent in English and one other SA language – preferably Afrikaans (area dependent) 
  • 6 years’ experience in customer care 
  • Knowledge of textiles/ fabric industry 
  • Sales, Customer Services, Product Knowledge, Negotiation, Presentation Skills, Database Management, Branding, Public Relations & Publicity, Report Writing, MS Office 
  • Able to work under pressure, attention to detail, problem solving ability, communication and interpersonal skills, planning & organising skills
  • Credit processing supported, and stock returned to the warehouse with correct documentation 
  • Pre-load handling fees on the system
  • Refunds request processed and sent to accounts for payment
  • Professional customer services delivered
  • General enquiries responded to courteously and accurate information supplied
  • Stock checks, price checks (retail vs. wholesale) and reservation requests responded to accurately on the same day
  • Replacement fabrics offered on discontinued ranges or out of stock items
  • Feedback on queries and delivery dates is provided
  • Complaints assessed, processed and responded to in line with guidelines and policies
  • Written customer communication typed up and stored / recorded
  • Claims spreadsheet kept up to date and submitted to Sales Support Manager monthly
  • Professional customer services delivered
  • Assist in the showroom when required
  • Assist with the pulling of reports as required from mangers and sales team
  • Provide printed backorder list to stakeholders
  • Documentation, meeting packs, reports and presentations available in advance
  • Assist with customer events
  • Account queries resolved before sale is processed 
  • Payment queries resolved with Finance
  • Payments followed up 
  • Over credit risk assessed and payment terms proposed
  • New account applications verified, and risks assessed with feedback provided
  • Reference checks completed to standard
Posted on : 07/03/2025
Apply by Email
Nabeela Mohideen
careersinland@hertex.co.za
0112624108
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Vega is an educational brand of The Independent Institute of Education (Pty) Ltd which is registered with the Department of Higher Education and Training as a private higher education institution under the Higher Education Act, 1997 (reg. no. 2007/HE07/0022). Company registration number: 1987/004754/07. View certificate here.

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