Research Articles

The role of advertising on perceived quality of fast-moving consumer goods

The advertisement industry has experienced significant advances in recent years due to the growth and explosion of new technologies and platforms which resulted in the sales of Fast-Moving Consumer Goods (FCMGs) in Africa on a steady decline.

  • Authors: Mitchell Baumann and Ivan Mkhomazi (Supervisor)
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An exploration of Human Interaction as an element of Customer Experience within the Age of Digital Transformation: A Multi-Case Study on Standard Bank and Capitec Bank

The digital revolution is redefining the banking customer experience. This study sought to explore what the role of the bank branch (human interaction) plays in the banking customer experience of the digital age – particularly within the South African banking context.

  • Authors: Amara Nkem Abonta and Dr Patricia Harpur
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How quality perceptions impact South Africa’s brand choices: A Case Study on Maxed vs. Nike

In a small-scale qualitative research aiming to understand how perceptions about quality influence the brands that South Africans choose, the Mr. Price Sport brand Maxed, and Nike were used to draw comparisons between the local and global branding practices respectively, and how these impacted consumers’ perceptions.

  • Authors: Ntwenhle Khumalo and Dr Francì Cronjé
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An Exploration of the Influence of Satirical Advertising on Building Brand Equity amongst South African Millennials

Due to the continuously increasing importance of differentiation in the marketplace, building strong brand equity has become a crucial element of competition, and brands are constantly seeking unique methods of appealing to consumers.

  • Authors: Adam Tate Sturmheit and Helena van Wyk (Supervisor)
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